If you still can't play videos at HBONOW.com, try using a different browser.
Note For browser specific troubleshooting steps, see Additional browser troubleshooting information.
There might be times during development when you need to obtain information from the logs of the standalone player you’ve built, the target device, or the Editor.
Usually you need to see these files when you have experienced a problem, to find out exactly where the problem occurred.
Meeting Center: In some cases, when a Power Point file is being shared through file sharing, and auto-advance slides is being used, the text on the Start/Stop button does not refresh properly.
(Though the button functionality still works properly.) Productivity Tools: When trying to cancel a Web Ex meeting series scheduled from Mac PT, an incorrect error message is displayed that the series was scheduled with Windows PT, resulting in not being able to cancel the Web Ex series from Outlook.
See documenttion on Command line arguments for further details.
Access the device log in XCode via the GDB console or the Organizer Console.
Note that on Windows and Linux standalones, the location of the log file can be changed (or logging suppressed).
Many factors can affect browser video playback, including network bandwidth, connection speed, available memory, and your browser configuration.
Note If you're connecting your computer to a TV or monitor and getting a HDCP error message, see What is HDCP?
If video frequently buffers or is poor quality on HBONOW.com, try these steps: Make sure you're using a supported web browser.
For a list of supported browsers, see Supported browsers.